Hi Mohammad Othman, How can we help you?

Frequently Asked Questions

If you receive a damaged or incorrect product, submit a Return or Refund Request from your order details and upload clear photos of the item. Once approved, you'll receive a replacement, exchange, or refund according to the return policy.

Navigate to your account dashboard under 'My Pets'. Click on the pet profile you wish to update and edit medical records, vaccination dates, diet preferences, or general information, then save your changes.

On any product or service listing, click 'Contact Provider' or use the direct chat button on your booking confirmation page to start a conversation with the vendor.

Go to 'Appointments & Bookings' in your user dashboard, locate your upcoming appointment, and select 'Cancel' or 'Reschedule' at least 24 hours prior to the scheduled time.

Click 'Sign In', select 'Forgot Password?', enter your registered phone number or email address, and follow the OTP verification instructions to set a new password.